Shipping for monogrammed items are supposed to take 2-3 weeks. I sent an email at three weeks and was assured that “the mailing service has the item, they’re just short staffed.” Finally got a shipping notification at four weeks but it’s three days later and my item hasn’t moved. It just says “label created” and that they haven’t received my item yet. I totally understand staffing issues but why not be honest?? If a monogrammed item is going to take 5-6 weeks, just say so. I definitely feel like I was lied to when I first reached out! For the price, I expect way better.