FREE SHIPPING | FREE GIFT WRAP | EXTENDED RETURNS

GIFTING SEASON IS HERE

GENERAL

What containers fit each of the bags?

Please see here for a list of some of our favorites.

Do you have a referral program?

Yes! If you love your MP, share it with a friend and get $15 for you, and $15 for them off your next order. Click here for more information.

Where are your bags made?

Our products are designed in New York City and produced overseas.

Do you sell MP products in stores?

Not yet, but if you would like us to sell in your store please email us at contact@modernpicnic.com!

When are you launching new products?

Hopefully soon! Be sure to sign up for our emails and follow us on instagram for the most up to date information on new product launches!

Do you offer military/teacher/healthcare worker discounts?

Yes! As a thank you  - please verify your GovX ID at checkout to receive a discount. Please note this discount code will only work on a single order.

Do you offer a discount code for new customers?

We do! You can sign up for our email newsletter in the footer and you’ll receive a welcome email with your discount code! Enter that code during checkout, and you’re good to go!

Do you work with influencers and brands?

Of course! Shoot us an email at contact@modernpicnic.com to get in touch.

ORDERS

What types of payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover. Online orders can also be placed via ShopPay, GooglePay, and AfterPay services.

Can I use more than one discount code on my order?

Unfortunately, only one discount code can be applied per order.

How can I make changes to my Modern Picnic order?

Please email us with your request within an hour of placing your order, and we will do our best to accommodate it! Please note, once an order has been shipped we cannot make any changes.

What if I receive a damaged item?

We are so sorry to hear this! Please contact us at contact@modernpicnic.com and someone will help get it sorted out right away.

Can I add gift wrapping to my order?

Lucky for you all of our MP orders come in custom gift packaging, with no extra charge.

Can I add a gift note to my order?

Yes! You will see an option to add a gift note at checkout.

Do you offer bulk discounts for large orders?

Yes! If you are looking to purchase more than 10 units, please visit our large orders page for more information.

SHIPPING + RETURNS

COVID-19 has impacted many businesses this year, and unfortunately warehouses and shipping services aren't exempt. Our warehouse has experienced staffing shortages, and in the process of supporting our team and making sure everyone feels safe and comfortable, longer processing times have resulted. We are also seeing that shipping services like UPS + USPS are dealing with unprecedented volume. This causes significant delays in picking up, scanning, and delivering packages. We understand how frustrating these delays can be, and apologize for any inconvenience that's been caused.

Why does my tracking number still say “label created”?

UPS + USPS are handling a higher volume of packages than usual due to a significant increase in online shopping. Unfortunately, this has resulted in delays in packages being scanned into their system. We are seeing a typical delay of 3-4 days, but sometimes it has taken up to 10 days to see any movement with tracking. Don’t worry though - it is still en route to you! We greatly appreciate your patience.

Do you offer free shipping?

We offer free shipping to the 48 contiguous states. Unfortunately, at this time we are unable to offer free shipping to Alaska and Hawaii.

Do you ship internationally?

At this moment, we ship within the US, Canada, Australia, France + UK. We hope to add more locations for international shipping soon - please sign up for our mailing list to be the first to know. Please note at this time we are unable to accept returns on international orders.

Do you ship to P.O. boxes?

Unfortunately, we are unable to offer shipping to P.O. boxes.

When will my order ship?

For free ground shipping, orders will ship within 5-8 business days following the purchase date. We do offer expedited shipping for an additional charge.

Shipping schedule for reference:

  • Last day to order Monogram - 12/1
  • Last day to order with Free Shipping - 12/7
  • Last day to order with expedited 3 day shipping - 12/16
  • Last day to order with express 1-2 day shipping - 12/21

What if I want to exchange my product for a different color/style?

If you would like to exchange any Modern Picnic item for another color, please e-mail us your request with your order number in the subject line. You will then be given instructions on how to proceed.

What is your return policy?

If you wish to return your purchase, we are happy to offer a full refund within 30 days of your order's arrival. Please refer to our full return policy here.

Do you offer free return shipping?

At this time, we are unable to cover return shipping costs - all shipping costs are non-refundable. If you receive a refund, any additional shipping costs will not be included in your refund.

How do I make a return?

It’s easy! Head to our return center to start your return.

How will my refund be made?

Refunds will be made in the original form of payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping costs cannot be refunded.

How long will it take to receive my refund?

Please allow 5-7 business days for the refund to authorize. If you haven’t received a refund in this timeframe, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank as it may take time to process your refund.

PRODUCT CARE

How can I clean my bag?

We recommend cleaning the inside + outside with warm water + soap. Avoid any harsh solvents like alcohol, acetone, and oil.

Can I put an ice pack in my bag?

Yes! The insulated interior will also help keep your food cool.

PERSONALIZATION

Can I personalize my MP product?

Absolutely! We offer hand-painted monogramming, in an assortment of colors, on all of our products.

Can I add a monogram after I have already received my order?

Sadly, once an order has been received we cannot add a monogram.

Can I return or exchange a personalized order?

Because all monogrammed orders are ‘made to order’, they cannot be returned or exchanged.

How are your monogram items made?

All monogram orders are hand painted by our amazing artist.

How long will it take to receive my personalized item?

Monogrammed orders are hand-painted and take 3 weeks to complete.

Can I add a pet portrait to my MP?

Yes! A select number of products seen here, are able to be customized with your pet.

Can I have both of my pets painted on one bag?

Yes! We are now offering the option for 2 pets per bag for an additional fee. Please email monogram@modernpicnic.com to inquire and have your photo approved.

AMBASSADOR PROGRAM

Do you have an ambassador program?

Yes! We are so proud of our incredible ambassador community. If you are interested in learning more, please see here.

How do I become an ambassador?

We’d love to have you as an ambassador! Please fill out this form to apply. Someone will get back to you with a decision very shortly.

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