Improvement of quality control and easier returns process needed
I loved the item - beautiful color, I love the gold zipper, and the idea behind the product is wonderful.
The 2 star rating is due to several things:
- The pouch arrived with what appeared to be some sticky glue substance on it in places. More attentive quality control would be really helpful to avoid waiting for shipping only to have something arrive that has sticky, discolored spots on it.
- The worst aspect for me is the returns process. I bought this pouch at the same time that I purchased another tote. Both came with stuffing. When I went to return this pouch, I had to go through a returns process which then went through a process of "approval" which I had to wait to hear back about... Never had that experience with other companies. Then I was approved to return the pouch, and I see a warning that the pouch will not be able to be returned if it doesn't have the original stuffing. Cue my anxiety about which packing stuffing I have is for my Cuyana tote or from the pouch; panicked watching YouTube Modern Picnic unboxing videos to check worried that I might lose $90 over a misplaced sheet of paper stuffing. So much stress for a really unfriendly returns process that claims to be easy on the MP website. Almost enough to make me hesitant to order another bag, however I don't know where else to find cute lunch bags so I ordered a Large Luncher. If I get denied the return for the smudges that the pouch came with or because of any part of the stuffing missing, I'm going to…
